IT Applications Opertations Analyst

Requisition ID # 170056 

Job Category: Information Technology 

Job Level: Individual Contributor

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

The Information Technology (IT) organization designs, develops, operates and maintains the technology and telecommunications systems that enable PG&E to meet its commitment to providing safe, reliable and affordable service to customers.

IT partners with the business by increasing capabilities through the development of additional functionality, implementing new technologies, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies.

Position Summary

This job is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining.

This position is hybrid, working from your remote office and your assigned work location based on business need. There will be occasional meetings in the Oakland General Office or San Ramon.

The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked or to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.

PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity.

Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $46.40 to $51.63, subject to collectively bargained wage increases.

Job Responsibilities

Is able to perform all the duties of the Associate IT Applications Operations Analyst, and in addition:

1. Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools.
2. Diagnoses, isolates and corrects data and performance faults in the systems involved.
3. Prepares and obtains approval of system and development documentation.
4. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations.
5. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures.
6. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems.
7. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents.
8. Executes quality control tasks as directed.
9. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements.
10. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data
11. Develops conversion and implementation plans.
12. Assist in the definition, development, and documentation of SmartMeter systems’ business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
13.  Proposes enhancements to procedures, processes and tools based on experiences with current methods.
14. Provide timely, professional, straight forward (non-technical) communications
15. May also interact with suppliers and contractors when warranted.
    

Qualifications

Minimum:

• Bachelors Degree in Computer Science, Business or equivalent experience

• 3 years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems.

Desired:

• Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases.
• Has a working knowledge of the technical components of the job.
• Has intermediate to advanced knowledge of key PG&E applications, processes, and the technologies in use.
• Has excellent written and verbal communications skills.
• Is able to work and communicate across multiple departments.