Computer Client Support Supervisor
Location: Sacramento, California
Requisition ID # 172146-en_US
Our IT professionals are at the enterprise's core, leveraging modern technology to deliver safe and reliable energy to our customers. We use AI, the cloud, data science, and the latest tools and programming languages to solve hard, interesting problems and tackle challenges like the ever-growing threat of climate change, wildfires, and breaches of cyber security. Join us and experience the satisfaction of being a technology enabler for a company that leads the industry in innovation.
- Entry, Mid, Senior, Executive
- Full-Time
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Success Profile
What makes a successful Team Member at PG&E? Check out the top traits we’re looking for and see if you have the right mix.
- Adaptable
- Collaborative
- Creative
- Curious
- Results-driven
- Thoughtful
Benefits
PG&E is proud to provide a comprehensive benefits program to help you take care of your physical, emotional and financial health. In addition to the offerings below, you can expect inclusive programs in areas such as performance recognition, training and employee development, mentoring and more.
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Paid Time Off
Vacation, Sick Hours, Holidays, Family Leave
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Employee Resource Groups
16 ERGs at the core of our DEIB culture that support employee development and foster business relationships
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Professional Development
Leadership and Employee Development Courses, LinkedIn Learning, Mentoring Program and up to $8,000 for Tuition Reimbursement
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Healthcare
Low-Cost Medical, Dental, Life/Accident/Disability Insurance and Free Vision
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Healthcare & Dependent Care FSA
Pre-tax employee-funded accounts that cover certain out-of-pocket medical and dependent care expenses
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Retirement Plans
401(k) Matching up to 8% AND Cash Balance Pension (no cost to you)
Job Details
Requisition ID # 172146
Job Category: Information Technology
Job Level: Supervisor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Sacramento
Department Overview
Information Systems Technology Services is a unified organization delivering high-quality technology solutions through effective cross-functional collaboration.
Position Summary
The CCS Supervisor is responsible for leadership, operational oversight, and continuous improvement of Computer Client Support (CCS) analyst functions supporting 24x7 IT service delivery. This role ensures reliable execution of core production services while providing centralized oversight of quality, onboarding, training, and knowledge management initiatives across Technology Solution Center (TSC) teams.
Operating within the Infrastructure & Operations leadership framework, the Supervisor balances daily service performance with risk management, compliance, people development, and cross-functional coordination to ensure IT services are delivered efficiently, consistently, and in alignment with enterprise standards.
PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint $136,000 - $184,000. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Bay Area Min: $ 136,000
Bay Area Max: $ 232,000
Job Responsibilities
Operational & Service Delivery Leadership
- Oversee execution of CCSA and TSC core production services, ensuring work is performed accurately, securely, and in accordance with approved standards and controls
- Monitor operational performance against defined metrics to demonstrate efficiency and effectiveness on a monthly, quarterly, and yearly basis
- Serve as an escalation point for operational issues and ensure timely resolution through coordination with partner teams
Process Quality, Training, Onboarding & Knowledge Management
- Provide centralized oversight for process quality monitoring, audits, onboarding readiness, training curriculum, and knowledgebase accuracy
- Champion continuous improvement of infrastructure processes, workflows, and service outcomes
People Leadership & Performance Management
- Lead, coach, and support analysts to deliver high-quality service and meet expectations
- Establish goals, metrics, and development plans; provide ongoing coaching and feedback
- Foster a collaborative, inclusive, and psychologically safe work environment
Governance, Risk & Compliance
- Ensure operations comply with IT standards, governance processes, and regulatory requirements.
- Assess and escalate operational risks and support mitigation efforts.
Collaboration & Stakeholder Engagement
- Build strong relationships across IT and with business partners
- Communicate operational status, risks, and improvement progress to leadership
Qualifications
Minimum:
- Bachelors Degree in Computer Science or job-related discipline or equivalent experience
- 3 years experience in IT infrastructure, operations, or service management experience
Desired:
- Experience in IT Service Desk or Contact Center operations
- ITIL, Six Sigma, or related certifications
- Experience supporting regulated or utility environments
- ITIL-Information Technology Infrastructure Library Manager certification
Jonathan A. Solutions Architect, ExpertPG&E combines an established company’s stability with the autonomy of a startup. I enjoy high levels of trust and openness among my coworkers in a dynamic environment where I’m included in important decision-making discussions. As our company evolves, I look forward to career growth opportunities ahead.
Products & Enterprise Platforms
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