Manager, Infrastructure & Cloud Services

Requisition ID # 166790 

Job Category: Information Technology 

Job Level: Manager/Principal

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Fairfield; Sacramento

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

Facilitates PG&E's business vision by improving service quality, increasing capabilities through the development\deployment of infrastructure and core business productivity application functionality, implementing new technology, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies. Provides leadership for those involved in the development, design, testing, implementation, maintenance, support, and operations of PG&E's systems infrastructure.

This position is hybrid, working from your remote office and either our Fairfield or Sacramento Office, 3 - 4 times per month, or more, based on business needs.

PG&E is providing the salary range that can reasonably be expected for this position at the time of the job posting. This salary range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The decision will be made on a case-by-case basis related to these factors.​ This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.  

Bay Area Minimum: $144,000.00

Bay Area Maximum: $213,400.00

Job Responsibilities

• Accountable for negotiating conflicts and ensuring identified issues are resolved.
• Achieve results through others by setting and communicating goals and metrics, monitoring progress; providing ongoing coaching and feedback, and reinforcing behaviors that drive high performance.
• Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
• Collaborates with other teams in the delivery and sharing of concepts to leverage across portfolios
• Communicates and champions the infrastructure requirements necessary to execute the IT portfolio
• Conducts analyses of asset deployment, use and acquisition, and dispose of nonperforming assets; evaluates and assess risks as part of the life cycle analysis of portfolio components.
• Continuous monitoring of emerging tools and technologies to assure the most appropriate technology is being proposed and deployed
• Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly and yearly basis.
• Develops relationship across IT, with the goal of growing meaningful relationships that will facilitate collaborations and communications.
• Drives and contributes to the continuous improvement of Infrastructure components, monitoring and processes
• Ensures appropriate resources are assigned to each project/program.
• Ensures compliance to Standards/regulations and governance processes
• Ensures staff has the resources and skills needed to support all projects
• Ensures that the project/program outcome reflects the goals of the organization/business.
• Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
• Establish comprehensive service level agreements
• Establishes Development Plans for Supervisors and staff
• Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs
• Manages employees, contractors and vendors for the efficient delivery of services Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively
• Monitors program results against technical specifications.
• Provides and manage operational support and maintenance for systems and applications; may provide 24x7 support
• Provides IT services that include planning, development, implementation and support for systems solutions required for the PG&E line of businesses
• Provides leadership and motivation to team members
• Provides performance feedback and guidance to staff
• Typically responsible for a staff of technical resources consisting of Supervisors, professionals, support and/or union positions
• Uses various tools and techniques for estimating costs associated with a project/program including physical, financial and human capital costs.

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• Experience in program management, large-scale
• Experience in IT-Information Technology, 6 years

Desired:

• Masters Degree in job-related discipline or equivalent experience
• Utility industry experience, regulated
• LSS-Lean Six Sigma Certification
• PMI-Project Management Institute PMP-Project Management Professional certification
• ITIL-Information Technology Infrastructure Library Practitioner certification
• ITIL-Information Technology Infrastructure Library Manager certification
• Lead with Empathy: Demonstrate deep, consistent empathy for impacted customers, frontline teams, and responders—every incident, every time.
• Prior Experience Required: Must have prior leadership experience managing high-pressure operational environments, ideally within IT service delivery or incident response.
• Time in the Trenches: Must have spent time actively engaged in major incident handling—understands the intensity, urgency, and human impact firsthand.
• Process-Driven Mindset: Instinctively documents and refines standard operating procedures to ensure clarity, repeatability, and quality.
• Structured Leadership: Brings a disciplined, structured approach to coordination, communication, and after-action review during and after incidents.
• Owns the Lifecycle: Accountable from initial triage to resolution and follow-through, ensuring no dropped threads across shifts or teams.
• Consistent, Calm Communicator: Leads by example under pressure—communicates clearly, concisely, and respectfully at all times.
• Builds Strong Relationships: Earns trust across technical and business teams through consistency, transparency, and advocacy.
• Drives Continuous Improvement: Relentlessly hunts for weak spots and partners across IT to prevent repeat incidents and improve recovery times.
• Coaches and Uplifts: Creates a safe and performance-focused culture—mentors others to handle crises with confidence, skill, and empathy.